Responsible Gambling

Staying in Control

Gambling should remain entertainment, not a source of income. Set a budget in CAD before you begin and treat every deposit as the cost of playing. Stop when you reach your limit, whether you win or lose, and avoid increasing your stakes to recover losses. Only gamble with money you can afford to spend, keep track of your time and spending, and take a break if play stops feeling enjoyable. If gambling starts affecting your daily life, contact our support team or one of the organizations listed below for help.

Is Gambling Becoming a Problem?

These questions reflect the screening tool used across Canadian problem gambling services. Answer honestly, based on the past twelve months.

1. Has gambling interfered with your work, studies, or daily responsibilities?
2. Do you often gamble alone for long stretches of time?
3. Has someone close to you commented on your gambling?
4. Have friends, family, or hobbies taken a back seat to it?
5. Have you understated how much time or money you spend playing?
6. Have you borrowed money, or been untruthful, to keep gambling going?
7. Do you resist spending gambling funds on anything else?
8. Do you keep playing once your funds run out?
9. After a loss, do you feel driven to play again to recover it?
10. Does running low on money bring on a strong urge to gamble more?
11. Do stress or arguments push you toward gambling?
12. Has gambling left you feeling low, anxious, or hopeless?

A single “yes” is worth paying attention to. Several “yes” answers point to a pattern that is worth discussing with one of the services below.

Self-Exclusion

A break is always an option whenever you need one. Contact our support team and we will close your account for a minimum of one week, with no reactivation possible before that period ends, under any circumstance. This differs from a standard account closure, since the exclusion period is fixed once it starts, which gives the break real weight rather than leaving the door open.

Gambling Support Organizations

If gambling has become hard to manage on your own, several services across Canada offer free and confidential help, none of them requiring a referral or a waiting period to reach someone.

• Responsible Gambling Council – Canadian non-profit running GamTalk peer support and a short online self-assessment for problem gambling.
• ConnexOntario – 24/7 phone, text, and web chat service connecting Ontario residents to local counselling and treatment, reachable at 1-866-531-2600.
• Gamblers Anonymous – peer support fellowship with in-person, virtual, and phone meetings across Canadian cities and provinces.

Reaching out costs nothing and stays between you and the person you speak with, so there’s no reason to wait until a habit feels unmanageable before making the call.

Underage Gambling

Access to this site is limited to players who have reached the legal age in their province, 19 in most of Canada and 18 in Alberta, Manitoba, and Quebec. Age is checked during account setup, and if a later review shows an account belonged to someone below that threshold, the balance is forfeited and the matter can be reported to the relevant authority.

Filtering Systems

Anyone sharing a device with someone underage, or with someone who has chosen self-exclusion, can add a filter that blocks gambling sites directly. BetBlocker is a free tool built for this purpose, works across phones and computers, and lets a parent set the block length behind a password. Net Nanny and CyberPatrol cover broader web filtering where wider parental controls are needed. Setting one of these up on a shared device takes only a few minutes and removes an easy point of access.